Terms & Conditions

Introduction and Acceptance of Terms

These Terms and Conditions govern your use of Kiwi’s Treasure Casino, accessible at https://kiwis-treasure-casino-new-zealand.com/, and constitute a legally binding agreement between you and the operator of this platform. By registering an account, making a deposit, accepting a bonus, or otherwise engaging with any part of this website or its associated mobile application, you confirm that you have read, understood, and agreed to these terms in full.
If you do not agree with any part of these Terms and Conditions, you must not use this platform. Continued use of the website following any amendments to these terms constitutes acceptance of those changes. We encourage you to review this page periodically so you remain familiar with the terms under which you are playing.
These terms apply specifically to players accessing Kiwi’s Treasure Casino from New Zealand and are written with New Zealand law and regulatory expectations in mind.

About Kiwi’s Treasure Casino

Kiwi’s Treasure Casino is operated by a licensed gaming company and holds licence number 155 C1. The casino is contactable at:

• Address: 12 Osterley Way, Manukau City Centre, Auckland 2104, New Zealand
• Email: support@kiwis-treasure-casino-new-zealand.com
• Phone: +64 9 168 8071

Customer support is available 24 hours a day, seven days a week, including public holidays observed in New Zealand.

Eligibility to Play

Age Requirement

You must be at least 18 years of age to register an account and participate in any gambling activity on this platform. This is a strict requirement and is not subject to exception. Kiwi’s Treasure Casino does not knowingly permit minors to open accounts or access gambling products. If we have reason to believe that an account holder is under 18 years of age, we will suspend the account immediately, conduct an investigation, and may void any winnings and return any deposits at our discretion, subject to applicable law.
If you are a parent or guardian and you suspect that a minor in your care has registered an account, please contact us immediately at support@kiwis-treasure-casino-new-zealand.com or call +64 9 168 8071.

Residency and Jurisdiction

You are solely responsible for determining whether online gambling is lawful in your jurisdiction. Players accessing this platform from New Zealand do so at their own initiative and are responsible for compliance with all applicable local laws. Online gambling from New Zealand is governed primarily by the Gambling Act 2003 and its subsequent amendments. While the Act restricts the operation of remote interactive gambling by unlicensed offshore operators targeting New Zealand residents, it does not make it an offence for an individual New Zealand resident to place bets with an offshore provider.
By creating an account, you confirm that you have satisfied yourself as to the legality of your participation and that you are not accessing the platform from any jurisdiction where doing so is prohibited.

One Account Per Person

Each individual may hold only one registered account on this platform. Opening multiple accounts, whether under the same name, different names, or shared device details, is prohibited. Where duplicate accounts are identified, all accounts except the original may be closed and any associated bonuses or winnings forfeited. If you have previously been self-excluded from this platform, you are not permitted to register a new account.

Account Registration and Verification

Creating an Account

To register, you must provide accurate, complete, and current information including your full legal name, date of birth, email address, and residential address in New Zealand. Providing false or misleading information during registration is a breach of these terms and may result in immediate account closure.
You must create a unique password for your account and take reasonable steps to keep it secure. You are responsible for all activity that occurs under your account credentials. If you suspect unauthorised access to your account, notify us immediately.

Know Your Customer Verification

As a condition of processing withdrawals and in compliance with anti-money laundering obligations, Kiwi’s Treasure Casino requires players to complete identity verification. This process may require you to submit:

• A copy of a valid government-issued photo identification document, such as a New Zealand passport or New Zealand driver licence
• Proof of your residential address, such as a recent utility bill or bank statement dated within the past three months
• Proof of ownership of the payment method used for deposits, such as a photograph of your card or a screenshot of your digital wallet
• Additional documentation where required by applicable law or where there is reason to conduct enhanced due diligence

We may request verification at any point during your use of the platform, including before your first withdrawal. Failure to provide documentation within a reasonable time may result in account suspension and a delay to your withdrawal request. All documentation is handled in accordance with our Privacy Policy and the New Zealand Privacy Act 2020.

Account Security

You must not share your account login credentials with any other person. Use of your account by a third party is prohibited, including family members. You accept full responsibility for any losses incurred as a result of unauthorised account access where that access results from your failure to maintain appropriate security of your credentials.

Deposits

Supported Payment Methods

Kiwi’s Treasure Casino accepts deposits via the following methods:

• Visa
• Mastercard
• Apple Pay
• Google Pay
• Bitcoin
• Ethereum
• USDT (Tether)

All deposits are processed in New Zealand dollars (NZD) where the selected method supports NZD transactions. Cryptocurrency deposits are converted to NZD at the prevailing exchange rate at the time of receipt. We do not impose currency conversion fees on our end, though your bank or cryptocurrency exchange may apply its own charges independently.

Minimum and Maximum Deposits

Minimum and maximum deposit limits apply per transaction and may vary depending on the payment method selected. Current limits are displayed in the banking section of your account. These limits may be adjusted at our discretion with reasonable notice.

Deposit Processing Times

Most deposit methods result in funds appearing in your casino account within minutes. Cryptocurrency deposits are subject to blockchain confirmation times, which are outside our control. Card deposits may be subject to processing delays imposed by your issuing bank.

Declined Transactions

If your deposit is declined, please check with your bank or payment provider before contacting us. Some New Zealand financial institutions apply restrictions on transactions to gambling platforms. We recommend contacting your bank to request that such restrictions be lifted if you wish to use that payment method.

Withdrawals

Requesting a Withdrawal

Withdrawal requests may be submitted through the banking section of your account at any time. Before your first withdrawal, your account must be fully verified in accordance with our Know Your Customer requirements outlined above. Unverified accounts cannot process withdrawals.
Withdrawals are processed using the same payment method as your deposit wherever possible. Where this is not possible, we will discuss alternative arrangements with you.

Withdrawal Processing Times

We aim to process all withdrawal requests promptly from our side. Actual time to receipt depends on the method:

• Cryptocurrency withdrawals: typically processed within a few hours, subject to blockchain network conditions
• Visa and Mastercard: one to five business days once released from our end, depending on your bank
• Apple Pay and Google Pay: typically one to three business days

Withdrawal Limits

Minimum and maximum withdrawal amounts apply and are displayed in the banking section of your account. Where a withdrawal request exceeds standard daily or weekly limits, we may process the amount in instalments. Players with particularly large withdrawal amounts may be asked to provide additional documentation.

Right to Delay or Refuse Withdrawals

We reserve the right to delay or decline a withdrawal where:

• Your account identity verification is incomplete
• We have reasonable grounds to suspect fraudulent activity or a breach of these terms
• Active wagering requirements attached to bonuses have not been met
• A chargeback or disputed transaction is under investigation
• Required compliance checks have not been completed

We will communicate the reason for any delay to you promptly and work to resolve the matter as quickly as practicable.

Bonuses and Promotions

General Bonus Terms

Kiwi’s Treasure Casino offers a range of promotional offers to both new and existing players, including but not limited to the Welcome Bonus of up to NZ$1,500 plus 100 free spins, the 250% first deposit match up to NZ$2,000, the Flash Bonus at 350%, and the High Roller Bonus at 300% up to NZ$5,000. The availability, terms, and value of these offers may change at any time.
Each bonus is subject to its own specific terms, including wagering requirements, eligible games, minimum deposit thresholds, maximum convertible winnings, and expiry periods. These terms are published alongside the relevant offer. You should read them in full before claiming any bonus.

Wagering Requirements

Bonus funds and free spin winnings are subject to wagering requirements before they can be withdrawn. The wagering requirement specifies how many times the bonus amount, deposit amount, or combined total must be wagered before a withdrawal request will be approved. For example, a wagering requirement of 35x applied to a NZ$100 bonus means NZ$3,500 must be wagered before that bonus converts to withdrawable funds.
Not all games contribute equally to wagering requirements. Typically, pokies contribute 100%, while table games and live casino games may contribute a lower percentage or not at all. The contribution rates for specific games are listed in the bonus terms applicable to each offer.

Claiming Bonuses

Bonuses must be claimed in the manner specified in the offer terms. Some bonuses are applied automatically on deposit; others require entry of a bonus code at the cashier. Once a bonus has been accepted and play has commenced, it cannot be reversed. If you prefer to deposit without activating a bonus, you should ensure that no bonus is selected or applied before completing your deposit.

Bonus Abuse and Collusion

Kiwi’s Treasure Casino reserves the right to withdraw any bonus and void associated winnings if there is evidence of bonus abuse, exploitation of software errors, collusion between players, or use of automated betting strategies designed to exploit promotional conditions. Accounts found to be engaged in these activities may be suspended.

Free Spins

Free spins awarded as part of a promotional offer are subject to the same general bonus conditions unless specific terms state otherwise. Winnings from free spins are typically credited as bonus funds and subject to their own wagering requirements. Free spins expire at the time specified in the offer, after which unused spins are forfeited.

Games and Fair Play

Game Library

Kiwi’s Treasure Casino provides access to over 10,000 games supplied by leading software providers including Play’n Go, Evolution, Playtech Live, PG Soft, BGaming, Evoplay, Ezugi, Spribe, 3 Oaks Gaming, SmartSoft, Turbo Games, OnlyPlay, Barbara Bang, VoltEnt, Velipay, and 100HP Gaming. Each provider operates under its own gaming licence and uses certified random number generation technology.

Random Number Generation and RTP

All software-based games use independently certified random number generation systems to determine outcomes. These systems are tested by approved testing laboratories to ensure fairness and compliance with published Return to Player (RTP) percentages. RTP information for individual games is available within the game information panel or from the provider directly.

Live Casino Games

Live dealer games are streamed in real time from professional studio environments operated by Evolution and Playtech Live. Outcomes in live games are determined by physical processes under the observation of multiple cameras and independent oversight. Live games are subject to the same fair play principles as software-based titles.

Technical Failures

In the event of a technical failure, disconnection, or server error during a game, we will attempt to reconstruct the game state from server logs and honour any outcomes that can be verified. Where reconstruction is not possible, the relevant bet may be voided and the stake returned to your account. We do not accept liability for losses resulting from circumstances beyond our reasonable control, including internet outages on your end.

Malfunctions

Any malfunction in a game, platform, or payment system voids all related plays and pay-outs. We reserve the right to correct any errors that occur during game play, whether resulting in overpayment or underpayment, and to recover any amounts incorrectly credited to an account.

Prohibited Activities

The following activities are strictly prohibited and will result in account suspension and possible forfeiture of funds:

• Providing false information during registration or verification
• Opening more than one account
• Using another person’s identity, payment method, or account details
• Colluding with other players to gain an unfair advantage
• Using automated software, bots, or scripts to interact with the platform
• Exploiting software bugs or errors rather than reporting them
• Attempting to launder money or use this platform in connection with any unlawful activity
• Engaging in chargebacks or payment reversals without valid grounds
• Accessing your account while subject to a self-exclusion
• Facilitating access to this platform by a person under the age of 18

We cooperate with law enforcement and regulatory authorities where required. Suspected fraudulent or criminal activity will be reported to the relevant New Zealand authorities, including the New Zealand Police and the Department of Internal Affairs where applicable.

Responsible Gambling

Our Commitment

Kiwi’s Treasure Casino is committed to promoting responsible gambling practices. We believe that gambling should be an enjoyable leisure activity and recognise that for some people it can become problematic. We have a range of tools and resources in place to support players who wish to manage their gambling activity.

Player-Controlled Limits

All registered players can set the following limits through their account settings:

• Deposit limits: daily, weekly, or monthly caps on the amount you can deposit
• Session time limits: alerts or automatic log-out after a specified period of play
• Loss limits: caps on the amount you can lose within a defined period
• Wager limits: caps on the total amount wagered within a defined period

Limit reductions take effect immediately. Limit increases are subject to a reflection period before they become active. This cooling-off feature is intentional and is designed to prevent impulsive decisions made during play.

Reality Checks

Players can enable session alerts that provide periodic notifications of how long a gaming session has been active. These prompts can be set from within account settings and are designed to support informed decisions about continuing to play.

Self-Exclusion

If you feel that your gambling is becoming difficult to manage, you can request self-exclusion from this platform. Self-exclusion options range from a cooling-off period of 24 hours through to permanent exclusion. During a self-exclusion period, your account will be suspended and you will not be permitted to register a new account. Self-exclusion requests should be submitted to support@kiwis-treasure-casino-new-zealand.com or by calling +64 9 168 8071.
Where a player has self-excluded, any remaining balance will be returned subject to verification. Bonuses active at the time of self-exclusion will be forfeited.

Support Organisations

If gambling is causing distress or harm to you or someone you know, support is available from the following organisations:

• Problem Gambling Foundation of New Zealand: the primary specialist problem gambling service in New Zealand, providing counselling, support, and intervention. Visit www.pgf.nz or call 0800 664 262.
• Gambling Helpline New Zealand: free, confidential helpline available around the clock. Call 0800 654 655.
• Gambling Therapy: an international online support service offering live chat, forums, and structured self-help resources at www.gamblingtherapy.org
• BeGambleAware: additional resources and guided support for people affected by gambling-related harm at www.begambleaware.org

Underage Gambling Prevention

We support the use of parental control software by households where minors may have access to devices used for gaming. Tools such as Net Nanny and similar applications can restrict access to gambling websites. If you share a device with a minor, we strongly encourage you to use such tools and to ensure your account credentials are not accessible.

Privacy and Data Protection

Collection and Use of Personal Information

We collect personal information from you for purposes including account registration, identity verification, processing of transactions, administration of bonuses, compliance with legal obligations, and improvement of our services. The information we collect is used only for these stated purposes.
Your personal information is handled in accordance with the New Zealand Privacy Act 2020. You have rights in relation to your personal information including the right to access it, request corrections, and in certain circumstances request its deletion. To exercise any of these rights, contact us at support@kiwis-treasure-casino-new-zealand.com.

Data Security

All data transmitted between your device and our platform is protected by SSL encryption, the same technology used by banking and e-commerce platforms. We employ industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure.

Third-Party Sharing

We do not sell your personal data to third parties. We may share your data with third parties where required to do so by law, to process payments, to verify identity, or to comply with the instructions of a regulatory authority. Any third-party processors are required to handle your data in accordance with applicable privacy law.
For full details on how we collect, use, store, and protect your personal data, please refer to our Privacy Policy, available at https://kiwis-treasure-casino-new-zealand.com/privacy-policy/.

Intellectual Property

All content on this website, including but not limited to text, images, graphics, game assets, logos, software, and interface design, is the property of Kiwi’s Treasure Casino or its licensed content providers. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial gambling purposes only.
You may not reproduce, distribute, modify, publicly display, or create derivative works from any part of this website without our prior written consent. Unauthorised use of our intellectual property may constitute a breach of copyright law and other applicable laws.

Limitation of Liability

To the fullest extent permitted by New Zealand law, Kiwi’s Treasure Casino shall not be liable for:

• Any loss of profit, revenue, data, or goodwill arising from your use of the platform
• Losses resulting from third-party acts, including payment processor delays or failures
• Losses caused by technical issues, server outages, or internet connectivity problems outside our reasonable control
• Gambling losses resulting from your own decisions and play
• Any indirect, consequential, or incidental losses of any nature

Nothing in these terms excludes or limits liability that cannot lawfully be excluded under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. Where these Acts apply, your rights as a New Zealand consumer are not affected by these terms.

Account Suspension and Termination

Suspension by Us

We reserve the right to suspend or terminate any account at any time where:

• There is a breach of these Terms and Conditions
• We are required to do so by law or regulatory direction
• We have reasonable grounds to suspect fraud, money laundering, or identity theft
• An account is found to have been opened in violation of our eligibility requirements
• A chargeback or disputed payment is initiated by a player without valid grounds

Where an account is suspended pending investigation, we will notify you and aim to resolve the matter promptly. Where funds are ultimately determined to have been legitimately won and no breach has occurred, they will be released.

Closure by You

You may close your account at any time by contacting our support team at support@kiwis-treasure-casino-new-zealand.com. Before closing your account, any pending withdrawal will be processed in the normal course. Active bonus balances will be forfeited upon account closure unless specific circumstances apply.

Complaints and Dispute Resolution

Raising a Complaint

If you have a complaint about any aspect of your experience at Kiwi’s Treasure Casino, we ask that you contact our support team in the first instance:

• By live chat on the website
• By email at support@kiwis-treasure-casino-new-zealand.com
• By phone on +64 9 168 8071

Please provide as much detail as possible, including your account username, the date and time of the incident, the game or transaction involved, and the nature of your complaint. We will acknowledge your complaint within 24 hours and aim to provide a substantive response within five business days.

Escalation

If you are not satisfied with the outcome of our internal complaints process, you may seek escalation through our licensing authority or an independent alternative dispute resolution body. Details of the applicable ADR process are available on request.

New Zealand Consumer Rights

Nothing in these terms limits your rights under New Zealand consumer legislation, including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. Where you believe your consumer rights have been breached, you may contact the Commerce Commission New Zealand at www.comcom.govt.nz or the Disputes Tribunal for matters within its jurisdiction.

Anti-Money Laundering Obligations

Kiwi’s Treasure Casino maintains anti-money laundering and counter-financing of terrorism policies in accordance with applicable law. We are required to monitor transactions, conduct due diligence on players, and report suspicious activity to relevant authorities where required. This may include situations where we are legally prohibited from informing you that a report has been made.
By using this platform, you confirm that:

• All funds used for gambling are from legitimate sources
• You are not using this platform for the purposes of money laundering or any other criminal activity
• You will cooperate with any due diligence or verification request we make

Changes to These Terms

Kiwi’s Treasure Casino reserves the right to amend these Terms and Conditions at any time. Where changes are material, we will take reasonable steps to notify registered players, which may include email notification or a prominent notice on the website. Continued use of the platform following notification of changes constitutes your acceptance of the amended terms.
If you do not agree with a change, you may close your account before the change takes effect. To request account closure, contact support@kiwis-treasure-casino-new-zealand.com.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of New Zealand. Any dispute arising from your use of this platform that cannot be resolved through our internal complaints process or alternative dispute resolution will be subject to the jurisdiction of the courts of New Zealand.

Severability

If any provision of these Terms and Conditions is found to be unlawful, void, or unenforceable under New Zealand law, that provision will be severed from these terms without affecting the validity and enforceability of the remaining provisions.

Entire Agreement

These Terms and Conditions, together with our Privacy Policy, Cookie Policy, Responsible Gambling Policy, and any specific bonus or promotion terms, constitute the entire agreement between you and Kiwi’s Treasure Casino regarding your use of this platform. They supersede any prior representations, agreements, or understandings, whether written or oral.

Contact Us

If you have questions about these Terms and Conditions or any aspect of your account, you are welcome to get in touch with our support team at any time.

• Email: support@kiwis-treasure-casino-new-zealand.com
• Phone: +64 9 168 8071
• Post: 12 Osterley Way, Manukau City Centre, Auckland 2104, New Zealand
• Live chat: available through the website 24 hours a day, seven days a week

Gambling should be fun. If it ever stops being that, our support team is here to help you find the right path forward, including putting you in touch with specialist problem gambling support services in New Zealand.