About Us

About Kiwi’s Treasure Casino

Kiwi’s Treasure Casino is an online casino brand focused on players in New Zealand. The platform combines a broad casino lobby with NZD banking options, mobile access, live dealer games and a range of responsible gambling controls.

Trust, however, should not be based on a casino’s design, bonus offers or advertising claims. For us, trust starts with knowing who operates the service, which regulatory framework applies, how player information is handled, how payments are protected and what safeguards are available when gambling stops being entertainment.

This page sets out those points as clearly as possible. Where information relates to our current operating structure, it is identified directly. Where New Zealand legislation is changing, we explain that position rather than presenting an offshore licence as if it were a New Zealand licence.

Our approach to transparency

We believe players should be able to find important legal and operational information without having to search through promotional material.

That includes:

• the identity of the operating company
• the applicable gambling licence
• the licensing authority
• the licence number and issue date
• the distinction between offshore regulation and New Zealand regulation
• information about age and identity verification
• responsible gambling controls
• data protection and payment security
• available customer support channels
• information about the providers used for games and payment processing

Kiwi’s Treasure also maintains dedicated pages for its privacy policy, cookie policy, terms and conditions, responsible gambling information, licence information and customer contacts. The current website identifies licence number 155 C1 and publishes customer contact details in its footer.

Company and Legal Information

Operating company

Kiwi’s Treasure is operated through Baytree (Alderney) Limited, company number 2012, an Alderney-registered company.

Publicly available operator information identifies the registered company address as:

Baytree (Alderney) Limited
La Corvee House
La Corvee
Alderney
Channel Islands
GY3 3TQ

The operator information also identifies Baytree (Alderney) Limited as the company holding the Alderney eGaming licence used for the casino operation.

The distinction between the operator’s registered jurisdiction and the New Zealand market is important. Kiwi’s Treasure serves customers in New Zealand, but the Alderney licence is not a New Zealand gambling licence.

When was Kiwi’s Treasure established?

Kiwi’s Treasure entered the market in 2024. Public information about the brand identifies 2024 as its launch year.

The relatively recent launch of the Kiwi’s Treasure brand should not be confused with the operating company’s entire history. The underlying Baytree business has operated other online gaming brands for considerably longer, while Kiwi’s Treasure itself was introduced as a newer brand with a specific focus on the New Zealand market.

For that reason, we do not present the 2024 launch date as evidence that the brand itself has decades of operating history. We believe the distinction is important for an accurate assessment.

Licensing and Regulation

Alderney Gambling Control Commission licence

The operating company, Baytree (Alderney) Limited, holds eGaming Licence 155 C1, issued by the Alderney Gambling Control Commission (AGCC) on 15 December 2020.

The publicly available operator information identifies:

These details are consistent with the operator information published by the Kiwi’s Treasure ecosystem.

What the Alderney licence means

An Alderney eGaming licence provides a regulatory framework governing the licensed operator and its gaming activities. It should not, however, be described as a licence issued by the New Zealand Government or by the New Zealand Department of Internal Affairs.

That distinction matters to New Zealand players.

New Zealand has introduced the Online Casino Gambling Act 2026, which came into force on 1 May 2026. The Department of Internal Affairs is implementing a new licensing system for online casino gambling in New Zealand. The full licensed regime is expected to become operational during 2027.

During the transition, online casinos that were already providing services to New Zealand customers before 1 May 2026 may continue operating subject to the transitional provisions. From 1 December 2026, operators that have not applied for a New Zealand licence will have to cease providing online casino gambling in New Zealand, while operators that have submitted an eligible application may continue under the statutory exemption until the application is determined, subject to the applicable conditions.

Kiwi’s Treasure therefore does not describe its current Alderney licence as a New Zealand licence. We consider this distinction an essential part of responsible disclosure.

New Zealand regulatory transition

The new New Zealand framework is designed to introduce stronger consumer protection, harm minimisation, technology standards, record-keeping requirements, advertising controls and operator suitability requirements.

The Department of Internal Affairs currently expects to issue New Zealand online casino licences from early 2027. Up to 15 licences will be available under the new framework. Licensed operators will appear on a public register and will be required to display a unique registration icon and audio mark so customers can identify operators that meet the New Zealand regulatory requirements.

This is a developing regulatory environment. We therefore recommend that New Zealand customers check the current legal and licensing status of any online casino before registering or depositing.

Our Mission

Entertainment without compromising player protection

Our mission is straightforward: to provide an online casino environment where entertainment is supported by clear information, secure technology and practical player protections.

That means we do not view responsible gambling as a separate compliance section that exists only because regulations require it. It should be part of the way an online casino is designed and operated.

A responsible platform should make it possible for a player to understand the financial consequences of gambling, control spending, verify their identity securely, contact support when something goes wrong and take a break without unnecessary obstacles.

Our approach is built around four principles:

1. Transparency
   Important terms, legal information, payment conditions and account requirements should be understandable before a player commits money.
2. Security
   Personal information, account credentials and payment information must be protected through appropriate technical and organisational safeguards.
3. Responsible gambling
   Players should have practical tools to control their activity and access support if gambling becomes difficult to manage.
4. Accountability
   We recognise that regulatory requirements, technical standards and consumer expectations change. Policies and processes therefore need to be reviewed and updated rather than treated as permanent documents.

Our Values

Transparency

We believe a player should not need to guess who is operating a casino or which regulator is responsible for the operator’s licence.

That is why we distinguish clearly between Baytree (Alderney) Limited as the licence holder, the Alderney Gambling Control Commission as the licensing authority and New Zealand’s developing online casino regulatory framework.

Transparency also applies to promotions. A headline bonus figure does not tell the whole story. Wagering requirements, eligible games, maximum conversion amounts, withdrawal conditions, expiry periods and other restrictions can materially affect the value of an offer.

Players should therefore read the specific terms attached to an offer before making a deposit.

Security

Security is not limited to the payment page. A modern online casino handles multiple categories of sensitive information, including registration data, identity documents, account activity and transaction information.

Our security approach is intended to reduce the risk of unauthorised access, fraud, payment abuse and misuse of personal information.

Responsible gambling

Gambling should remain a form of entertainment rather than a way to solve financial problems or generate reliable income.

We encourage players to establish financial and time boundaries before starting a session and to use the available controls whenever they are useful.

Fairness

Casino games involve mathematical probabilities and house advantages. No legitimate casino should imply that a player can guarantee a profit through a particular staking system, betting pattern or promotional offer.

Our responsibility is to provide games under the applicable regulatory and technical framework while giving players enough information to understand the nature of the activity.

Our Team

Experience across iGaming

Kiwi’s Treasure is supported by professionals working across online gaming operations, technology, payments, compliance, customer support and content.

The wider operating organisation has experience in the online casino sector, including the management of established gaming brands and relationships with international software and payment providers.

We do not present every employee as a public-facing representative because operational teams include specialists whose roles involve account security, risk management, fraud prevention, payments, technical infrastructure and regulatory compliance.

Those functions are important precisely because much of their work happens behind the scenes.

Specialist roles

A mature online casino operation requires more than game selection. Key operational functions include:

• platform and software management
• information security
• payment operations
• fraud and risk monitoring
• Know Your Customer verification
• anti-money laundering controls
• customer support
• responsible gambling support
• regulatory compliance
• technical monitoring
• game and provider management

The objective is to ensure that player protection is considered across the full customer journey rather than being handled only after a problem occurs.

Game and Technology Partners

Software providers

Kiwi’s Treasure’s current website lists a broad range of software providers, including:

• Evolution
• Playtech Live
• Play’n GO
• Evoplay
• BGAMING
• PG Soft
• Ezugi
• Spribe
• SmartSoft
• Turbo Games
• 3 Oaks Gaming
• OnlyPlay
• VoltEnt
• Barbara Bang
• 100HP Gaming
• Velipay

The current platform identifies these providers and their respective game catalogues.

Provider relationships matter because the casino does not independently develop every game available in its lobby. Different studios are responsible for their own game engines, mathematics, content and technical systems.

Independent game testing

Where games are supplied by established third-party studios, the relevant provider is responsible for its own game development and technical certification processes.

Players should also understand the difference between an independently tested game and a casino licence. A game certification does not replace operator regulation, and an operator licence does not mean that every game has identical mathematical characteristics.

For individual games, players should check the displayed RTP, volatility, rules and game-specific information before playing.

Live casino technology

Kiwi’s Treasure currently lists Evolution and Playtech Live among its live casino providers. The live section includes formats such as blackjack and roulette as well as game-show-style titles.

Live dealer games introduce additional operational requirements because they involve streaming, physical equipment, dealers, game tables and studio infrastructure. These elements are supplied and managed through the relevant live casino provider.

Player Account Security

Identity verification

Identity verification is a normal part of operating a regulated or licensed online gaming service.

Depending on the circumstances, a player may be asked to provide information or documentation such as:

• full legal name
• date of birth
• residential address
• email address
• telephone number
• government-issued identification
• proof of address
• information relating to payment methods

Verification helps establish that an account belongs to the person using it and supports fraud prevention, age verification and financial compliance.

A verification request should not automatically be interpreted as a problem with an account. It is a standard control used by online gambling operators.

Know Your Customer and anti-money laundering controls

KYC and anti-money laundering procedures are designed to reduce risks associated with identity fraud, payment abuse, money laundering and other forms of financial crime.

Monitoring may include reviewing account activity, deposits, withdrawals, payment ownership and unusual transaction patterns.

Where additional information is required, processing may take longer. The purpose is to protect both the operator and legitimate customers.

Data Protection and Privacy

Information we may collect

Operating an online casino requires the processing of personal information.

Depending on the service and the customer’s interaction with the platform, this may include:

• account registration information
• name and date of birth
• contact details
• residential information
• identity verification documents
• payment and transaction information
• device and technical information
• IP address and security information
• customer support communications
• account activity
• information required for compliance and fraud prevention

The published privacy information associated with the Baytree operation describes the collection of registration, identity, payment, device and communication information for operational, security and compliance purposes.

Why information is processed

Personal information may be required to:

• create and maintain a player account
• verify identity and age
• process deposits and withdrawals
• prevent fraud
• meet regulatory and legal obligations
• investigate suspicious activity
• provide customer support
• maintain platform security
• manage responsible gambling controls
• improve technical performance
• comply with record-keeping obligations

We aim to collect and use information for legitimate operational purposes rather than treating customer data as an unrestricted commercial resource.

Protecting information

Appropriate security controls are used to protect information against unauthorised access, alteration, disclosure or destruction.

These measures can include encrypted connections, controlled access to internal systems, authentication procedures, monitoring and security processes surrounding account and payment activity.

No internet service can honestly guarantee that data will never be exposed to risk. The appropriate standard is to maintain reasonable technical and organisational safeguards, monitor threats and respond to security incidents responsibly.

Cookies and technical information

Cookies and similar technologies may be used to keep the website functioning, remember preferences, support security and understand how users interact with the platform.

Players can manage certain cookie settings through their browser. Disabling some cookies may affect particular website functions.

The privacy and cookie policies should be consulted for the most current information about data processing and tracking technologies.

Payment Security

Secure transactions

Financial security is one of the most important parts of an online casino.

Kiwi’s Treasure currently displays payment options including Visa, Mastercard, Apple Pay, Google Pay, PayPal, Skrill, Neteller, Paysafecard and selected cryptocurrency options. Availability can vary according to account status, payment provider, location and current cashier conditions.

Payment providers have their own security controls and verification procedures. A payment method appearing in the casino does not necessarily mean that every customer will have identical deposit or withdrawal options.

Payment verification

For security reasons, transactions may be subject to additional checks.

Examples include:

• confirming that a payment method belongs to the account holder
• requesting additional identity documentation
• reviewing unusual transaction activity
• checking withdrawal requests against account information
• requiring verification before processing certain withdrawals

These controls are intended to reduce fraud and protect legitimate account holders.

Payment card security

Card payments are handled through payment infrastructure rather than requiring the casino to expose unnecessary card information to operational staff.

Industry payment security standards are increasingly important in the New Zealand regulatory environment. The New Zealand Online Casino Gambling Minimum Standards 2026 require payment service providers used for transactions by licensed operators to comply with PCI DSS requirements.

Responsible Gambling

Gambling should remain entertainment

Responsible gambling is a core part of how we believe an online casino should operate.

Casino games have an inherent financial risk. Winning is never guaranteed, and losses can occur quickly. Players should only gamble with money they can afford to lose and should never treat gambling as a substitute for employment, investment or financial planning.

Deposit limits

Deposit limits are one of the simplest ways to establish a financial boundary.

A player can decide in advance how much money they are prepared to deposit over a defined period. Setting a limit before gambling begins reduces the temptation to make larger deposits during an emotional or losing session.

Session and time control

Time can be as important as money.

Players are encouraged to decide how long a gambling session will last and to take regular breaks. If gambling begins to interfere with sleep, work, study, relationships or everyday responsibilities, taking a longer break is appropriate.

Self-exclusion

Self-exclusion is intended for players who want to prevent themselves from accessing gambling services for a defined period or longer.

A self-exclusion request should be treated seriously. Players who believe they are losing control over gambling should use self-exclusion rather than attempting to recover losses through further play.

Reality checks and account controls

Where available, account controls and reminders can help players monitor how long they have been active and how much they have deposited or wagered.

The purpose of these tools is not to interrupt ordinary entertainment unnecessarily. Their purpose is to make gambling activity more visible to the player and easier to control.

Underage gambling

Kiwi’s Treasure is intended for adults who meet the applicable legal age requirements.

Age verification is an important part of account security. Anyone under the applicable legal age must not create an account, deposit money or participate in real-money gambling.

Parents and guardians should also use appropriate device-level controls to prevent minors from accessing gambling websites.

Our Responsible Gambling Principles

No chasing losses

A losing session does not create an obligation to keep playing.

Trying to win back money immediately can cause spending to escalate. The sensible response to a significant loss is to stop, review the situation and take a break.

No gambling with borrowed money

Credit, loans, rent money, bill money and funds needed for essential living expenses should not be used for gambling.

No guaranteed-win claims

There is no betting system that can remove the mathematical risk inherent in casino games.

Progressive staking systems, doubling strategies and other betting methods cannot guarantee profit.

Take a break when necessary

A break is not a failure. It is one of the most effective ways to regain perspective on gambling activity.

Player Complaints and Disputes

Contacting customer support

If something goes wrong with an account, payment, withdrawal or game, the first step is to contact customer support.

When submitting a complaint, it is useful to include:

• your registered email address
• transaction reference, where relevant
• date and approximate time of the incident
• game name, if the issue concerns gameplay
• screenshots or other relevant evidence
• a clear description of the problem

Providing these details can help the support team identify the relevant account activity more quickly.

Escalation

If an issue cannot be resolved through ordinary customer support, players should follow the complaints and dispute process specified in the applicable terms and conditions.

Regulatory rights can depend on the operator, jurisdiction and nature of the dispute. Players should therefore distinguish between an internal casino complaint process and a formal complaint to an external regulator.

New Zealand Legal Position

Why the distinction matters

New Zealand’s online casino framework is currently undergoing a major regulatory transition.

The Online Casino Gambling Act 2026 is now in force. The Department of Internal Affairs states that the full licensed online casino regime is not expected to be fully operational until 2027.

Until the new regime is fully implemented, transitional provisions apply to providers that were already operating in the New Zealand market before 1 May 2026.

From 1 December 2026, providers that have not applied for a New Zealand licence will be required to cease conducting online casino gambling in New Zealand. Operators that have submitted a qualifying licence application may continue under the statutory exemption while their application is assessed, subject to the relevant requirements.

The Department of Internal Affairs also states that online casino gambling advertising is currently prohibited in New Zealand under the new framework during the transition.

Our commitment to accurate legal information

Because the regulatory framework is changing, we will not describe the Alderney Gambling Control Commission licence as a New Zealand licence.

The current licence information is:

Alderney Gambling Control Commission
eGaming Licence: 155 C1
Licence holder: Baytree (Alderney) Limited
Issued: 15 December 2020

New Zealand licensing status is a separate matter governed by New Zealand legislation and the Department of Internal Affairs.

Players should always check the latest New Zealand regulatory information before registering, depositing or gambling.

Contact Kiwi’s Treasure

Customer support

For account, payment, verification, technical or general casino enquiries, players can contact Kiwi’s Treasure using the details currently published on the website:

Email: support@kiwis-treasure-casino-new-zealand.com
Telephone: +64 9 168 8071
Address: 12 Osterley Way, Manukau City Centre, Auckland 2104, New Zealand

These contact details are currently displayed in the website footer.

Registered operator address

The registered address of the licence-holding company is separate from the customer-facing contact address published for Kiwi’s Treasure:

Baytree (Alderney) Limited
La Corvee House
La Corvee
Alderney
Channel Islands
GY3 3TQ

This distinction is intentional. A customer support address and a company’s registered corporate address do not necessarily have to be the same.

Before contacting support

For faster handling of account-specific questions, have your registered email address and, where applicable, the relevant transaction or withdrawal reference available.

Never send your full password to customer support. If identity documents are requested, submit them only through the official verification channel provided by the casino.

Our Commitment to New Zealand Players

Kiwi’s Treasure was launched in 2024 with a focus on the New Zealand market. The platform currently supports NZD and provides a casino environment designed around the needs of Kiwi customers.

Our responsibility is broader than providing games.

It includes being clear about the company behind the service, identifying the applicable licence, protecting personal and payment information, maintaining appropriate account verification procedures, offering responsible gambling controls and keeping customers informed when the regulatory environment changes.

We also recognise that an offshore gambling licence and a New Zealand gambling licence are not interchangeable concepts. The current regulatory position should therefore always be presented accurately.

As New Zealand moves towards a fully regulated online casino market, we will continue to monitor the requirements established by the Department of Internal Affairs and the Online Casino Gambling Act 2026.

For players, the most important principle remains simple: understand who operates the casino, know which regulator oversees that operator, read the terms before depositing, protect your account information and use responsible gambling controls whenever they are needed.

Final Note on Trust and Player Safety

Trust is not created by saying that a casino is safe. It is created by giving players enough information to make their own assessment.

Kiwi’s Treasure provides access to an established offshore regulatory framework through Baytree (Alderney) Limited and Alderney Gambling Control Commission eGaming Licence 155 C1. At the same time, New Zealand is introducing its own licensing framework, and that transition needs to be acknowledged openly.

We believe this distinction is important.

For New Zealand players, security means more than encrypted connections and familiar payment logos. It means knowing who holds the licence, understanding how personal information is handled, verifying the conditions attached to payments and bonuses, knowing how to contact the operator and having practical tools available to control gambling activity.

That is the standard we aim to apply to Kiwi’s Treasure: clear legal information, responsible gambling, secure account management and straightforward communication with players.