This page sets out the legal basis on which Kiwi’s Treasure operates as an online gaming platform, the regulatory framework applicable to its services, and the obligations assumed by the operator towards its players. Kiwi’s Treasure is committed to full transparency regarding its licensing status, corporate identity, and compliance obligations. Players are encouraged to read this information carefully before registering an account or placing any wager.
1. Operator Details
The platform available at kiwis-treasure-casino-new-zealand.com is operated by Kiwi’s Treasure N.V., a company incorporated and registered under the laws of Curaçao, with its registered office at Korporaalweg 10, Willemstad, Curaçao. The company holds registration number 157692 in the Curaçao Commercial Register.
All correspondence of a legal or regulatory nature may be directed to the operator’s registered address stated above or submitted electronically via the contact channels published on the platform’s official website.
2. Gaming Licence
2.1 Licence Issuing Authority
Kiwi’s Treasure N.V. holds a valid gaming licence issued by the Curaçao Gaming Control Board (GCB), which is the statutory authority responsible for the regulation and supervision of remote gaming operators licensed in Curaçao. The Gaming Control Board operates pursuant to the National Ordinance on Offshore Games of Hazard (P.B. 1993, no. 63), as amended.
2.2 Licence Number and Type
- Licence number: OGL/2024/1185/0342
- Licence type: Online Gaming Licence (Master Licence sub-licence), authorising the operation of online casino games, live dealer games, and sports wagering services
- Licence status: Active and in good standing
The licence may be verified directly through the official register maintained by the Curaçao Gaming Control Board at www.gaming-curacao.com.
2.3 Territory of Service
The services provided under this licence are available to players located in jurisdictions where access to online gaming platforms is not expressly prohibited by local law. The operator specifically targets players residing in New Zealand, where no domestic legislation prohibits New Zealand residents from accessing and using offshore-licensed online gaming platforms for personal, recreational purposes.
Notwithstanding the above, the operator does not accept registrations from residents of jurisdictions in which online gaming is restricted or prohibited, including but not limited to the United States of America, the United Kingdom, Australia, France, the Netherlands, and other restricted territories listed in the operator’s Terms and Conditions. The operator reserves the right to update the list of restricted jurisdictions at any time in order to remain compliant with applicable law.
3. Age Verification and Player Eligibility
Access to any real-money gaming services offered by Kiwi’s Treasure is strictly limited to individuals who are 18 years of age or older. This requirement applies universally and without exception, irrespective of the age of majority prescribed by local legislation in the player’s country of residence, where such age is lower than 18 years.
The operator employs the following measures to enforce this restriction:
- Mandatory self-declaration of date of birth at the point of registration
- Document-based age verification as part of the Know Your Customer (KYC) process prior to the authorisation of any withdrawal
- The right to suspend accounts and withhold withdrawals pending satisfactory verification of age and identity
Any account found to be registered by or on behalf of a minor will be immediately closed, all balances will be forfeited, and the matter may be referred to the relevant authorities in accordance with applicable law.
4. Anti-Money Laundering and Know Your Customer (AML/KYC) Policy
4.1 Regulatory Basis
The operator maintains a robust Anti-Money Laundering and Counter-Terrorist Financing (AML/CTF) programme in compliance with the requirements of the Curaçao Gaming Control Board and applicable international standards, including recommendations issued by the Financial Action Task Force (FATF). The operator’s AML/KYC procedures are documented in an internal policy framework reviewed and updated on a regular basis.
4.2 Customer Due Diligence
All players are subject to Customer Due Diligence (CDD) measures. Standard CDD is conducted prior to the processing of any withdrawal request and may be triggered at any point during the player’s relationship with the platform where the operator considers it necessary. Enhanced Due Diligence (EDD) is applied in circumstances involving higher risk, including but not limited to:
- High-value transactions or unusual patterns of play
- Players identified as Politically Exposed Persons (PEPs)
- Transactions involving jurisdictions identified as high risk by the FATF or equivalent bodies
- Any other circumstance reasonably giving rise to suspicion of money laundering or terrorist financing
4.3 Required Documentation
To satisfy KYC requirements, players may be required to submit one or more of the following documents:
- Proof of identity: a current government-issued photographic identity document such as a passport, national identity card, or New Zealand driver licence
- Proof of address: a utility bill, bank statement, or official correspondence issued within the preceding three months, showing the player’s full name and residential address
- Proof of payment method: documentation confirming ownership of the payment instrument used to fund the account
- Source of funds or source of wealth documentation: where required under enhanced due diligence procedures
Failure to provide the requested documentation within the specified timeframe may result in the suspension of withdrawal rights and, where appropriate, the closure of the account. The operator does not impose any charges in connection with the KYC verification process.
4.4 Suspicious Activity Reporting
The operator maintains internal procedures for the identification, assessment, and reporting of suspicious transactions. Where the operator has reasonable grounds to suspect that funds associated with a player’s account are connected to money laundering or terrorist financing, the operator is obliged to file a Suspicious Activity Report (SAR) with the competent authorities and to refrain from disclosing this action to the player concerned (the “tipping-off” prohibition).
5. Data Protection and Privacy
5.1 Applicable Framework
The operator processes personal data in accordance with its published Privacy Policy, which sets out in full detail the categories of data collected, the purposes for which data is processed, the legal bases relied upon, the retention periods applicable, and the rights available to data subjects.
The operator’s data protection practices are aligned with internationally recognised standards, including the principles established under the General Data Protection Regulation (GDPR) of the European Union, notwithstanding that New Zealand players are primarily protected under the New Zealand Privacy Act 2020.
5.2 Data Security Measures
The operator employs industry-standard technical and organisational measures to safeguard personal and financial data against unauthorised access, disclosure, alteration, or destruction. These measures include:
- Secure Socket Layer (SSL) encryption with a minimum 128-bit key across all data transmissions between the player’s device and the platform’s servers
- Restricted internal access to personal data on a need-to-know basis
- Regular security assessments and penetration testing of platform infrastructure
- Secure storage of financial credentials, processed exclusively through certified payment service providers
5.3 Third-Party Data Sharing
Personal data is not sold, rented, or otherwise disclosed to third parties for commercial purposes. Data may be shared with carefully selected third-party service providers engaged by the operator to perform functions necessary to the operation of the platform, including payment processing, identity verification, fraud prevention, and customer support, subject to contractual obligations of confidentiality and data protection compliance. Data may also be disclosed to regulatory authorities or law enforcement agencies where required by law.
6. Responsible Gambling
6.1 Commitment and Scope
Kiwi’s Treasure recognises that gambling, while a lawful form of entertainment for the majority of its users, carries an inherent risk of harm for a minority of individuals. The operator is committed to providing a safe gaming environment and to implementing effective measures to prevent and mitigate problem gambling.
6.2 Player Protection Tools
The following self-management tools are made available to all registered players through their account settings:
- Deposit limits: players may set daily, weekly, or monthly limits on the total amount deposited into their account
- Loss limits: players may set limits on the total amount they are prepared to lose within a defined period
- Wager limits: players may restrict the total amount wagered within a given timeframe
- Session time limits: players may set a maximum duration for individual gaming sessions, after which they will be automatically logged out
- Reality checks: players may activate periodic on-screen notifications displaying the duration of their current session and a summary of their gaming activity
- Cool-off period: players may request a temporary suspension of their account for a period of 24 hours, 7 days, 30 days, or 90 days
- Self-exclusion: players who consider that they require a longer or permanent break from gambling may request self-exclusion. Self-exclusion requests are processed promptly and result in the closure of the account for the duration specified, with a minimum period of six months. Reactivation is not permitted before the expiry of the self-exclusion period
6.3 Recognition of Problem Gambling and Referral
The operator’s customer support team is trained to recognise indicators of problem gambling behaviour and to respond in an appropriate and sensitive manner. Players who are concerned about their own gambling habits, or about those of someone close to them, are encouraged to seek assistance from the following independent organisations:
- Problem Gambling Foundation of New Zealand: www.pgf.nz, Freephone 0800 664 262
- Gambling Helpline New Zealand: www.gamblinghelpline.co.nz, Freephone 0800 654 655
6.4 Marketing Restrictions
The operator does not direct promotional communications towards individuals who are registered on its self-exclusion list or who have otherwise requested that marketing communications be discontinued. Promotional materials issued by the operator do not target minors and do not misrepresent gambling as a means of generating income or resolving financial difficulties.
7. Dispute Resolution
7.1 Internal Complaints Procedure
Players who wish to raise a complaint regarding any aspect of the operator’s services must first submit their complaint through the operator’s internal complaints process. Complaints may be submitted in writing to the customer support department via the methods listed on the platform’s Contact page. The operator will acknowledge receipt of a formal complaint within 48 hours and will endeavour to provide a full and reasoned response within 14 calendar days. Where a matter is complex and requires additional investigation, the operator will notify the player of the anticipated timeframe for resolution and provide interim updates as appropriate.
7.2 Escalation to External Dispute Resolution
Where a player considers that the operator’s internal complaints process has not resolved their complaint to their reasonable satisfaction, the player may escalate the matter to an independent dispute resolution body. The operator has designated the following external dispute resolution service:
- eCOGRA (eCommerce and Online Gaming Regulation and Assurance): www.ecogra.org
eCOGRA provides free-of-charge mediation services to players of participating operators and operates independently of the gaming industry. Players may submit a dispute to eCOGRA only after having first exhausted the operator’s internal complaints process.
7.3 Governing Law
These terms, and any dispute arising out of or in connection with the operator’s services, are governed by and construed in accordance with the laws of Curaçao. Nothing in this provision affects the statutory rights available to players under the applicable mandatory law of their country of residence.
8. Amendments to This Page
The operator reserves the right to update this Licence Information page at any time to reflect changes in its regulatory status, corporate structure, or applicable legal requirements. Material changes will be communicated to registered players in accordance with the notification procedures set out in the Terms and Conditions. Continued use of the platform following the publication of any amendment constitutes acceptance of the updated information.
This page was last reviewed and updated in April 2025. Players are advised to check this page periodically to ensure that they are familiar with the most current version.